Cookie Policy

We use cookies to improve your experience on our website. They help us to distinguish you from other users and to customise our web pages by remembering your preferences. By continuing to use our website, you agree to our use of cookies.

What’s A Cookie?

A cookie is a small file sent from a website which is then stored by your web browser. When you return to the website the information in the cookie can be used to recognise your last session.

Cookies can’t install malicious software such as viruses on your device, whether that’s a computer or a mobile phone. They don’t store any of your personal data or account information.

Where Do Cookies Come From?

There are two sources of cookies:

  1. First-party cookies are sent by us to your device. They can be used to remember your preferences when you visit our website or to maintain your browser connection.
  2. Third-party cookies are sent by a third party that provides functionality through our website, such as video clips. This helps the third party to remember your preferences when you visit our website and others.

How Long Do Cookies Stay On Your Device?

Cookies stay on your device for different periods of time:

  1. Session cookies generally only last while you have your internet browser open. Once you close your browser they’re automatically deleted from your device.
  2. Persistent cookies generally stay on your device after you close your internet browser unless your browser is set up to automatically delete them. They can be used by websites to remember your preferences when you open up your browser again.

What Cookies Do We Use?

Google Analytics_ga








Google Analytics

These traffic logging cookies identify only which pages are being visited on this website. This helps us to analyse data about web page traffic and improve our website in order to tailor it to our visitors needs.

We only use this anonymous traffic information for statistical analysis purposes, and it cannot be used to identify you. 

This site uses Google Analytic’s _anonymizeIp function which requests that Google takes the end-users IP address and sets the last digits to 0, therefore anonymizing the end-user before any processing and storage begins on their systems. This IP masking takes place as soon as data is received by the Google Analytics Collection Network (and that is, within Europe) – so visitors full IP address is never written to disk.

We only retain this anonymized data for a period of 26 months.

Chatra_cfduid.chatra.ioWe use this application to provide live chat functionality. Unless you provide personal information in chat or the optional details form then none is captured from your session.

All IP addresses are masked and anonymized.

Chatragalaxy-stickychat.chatra.ioAnonymized usage tracking system for statistical management information.

All IP addresses are masked and anonymized.




.instagram.comWhen the plugin’s cache expires and our plugin makes a request to Instagram’s API to get new posts ( it sets three cookies in the web browser: rur, urlgen, and csrftoken. These are arbitrary cookies used for functional purposes to validate the connection to the API and allow for a cross-domain AJAX request to be made from your website to the Instagram API. They do not transfer or store personal data. They are only used on the first page load after the plugin cache has expired. Subsequent page loads use the cached data from the WordPress database and so no connection to Instagram’s API is required.Persistent

What Can You Do If You Don’t Want Cookies On Your Computer?

You can block cookies from our website by following third-party opt-out instructions. One way of doing this is to change your internet browser settings by following the instructions provided by your browser provider. These are normally located within the ‘Help’, ‘Tools’ or ‘Edit’ menus. You can also use a third-party tool to manage cookies.

If you know the third-party cookie that’s being used, you can follow their instructions to opt-out. For example, you can opt-out from Google Analytics cookies by visiting Google’s website. However, this may not delete the cookie from your browser altogether. It may just stop the cookie from being sent to your computer in the future.

Some web browsers let you delete cookies completely. If your browser allows it, you’ll be able to change your settings to delete cookies when the browser is closed.

Just remember that if you choose to refuse cookies some website functionality may not work for you.

More Information

For more information on cookies go to the Information Commissioner’s Office website.